Refund Policy

Last Updated: December 19, 2025

This Refund Policy explains the terms and conditions under which Noravelixant ("we," "us," or "our") may provide refunds for services purchased through noravelixant.sbs. By purchasing our services, you agree to this policy.

Overview

We strive to provide high-quality mentorship and SEO promotion strategy development services. We understand that circumstances may change, and we have established this policy to address refund requests fairly and transparently.

Refund Eligibility

Services Eligible for Refunds

Refunds may be considered for the following services under specific conditions:

• Long-term mentorship programs
• SEO promotion strategy development packages
• Subscription-based services
• One-time consultation sessions

Time Limits for Refund Requests

Refund requests must be submitted within the following timeframes:

• Subscription Services: Within 14 days of the initial purchase or renewal date
• One-time Services: Within 7 days of purchase, provided the service has not been substantially delivered
• Mentorship Programs: Within 14 days of the program start date, subject to usage conditions outlined below

Conditions for Refunds

Full Refund Conditions

A full refund may be issued if:

• You have not accessed or utilized the purchased services
• Technical issues on our end prevented service delivery and could not be resolved within a reasonable timeframe
• The service was charged in error or duplicated
• The request is made within the applicable timeframe stated above

Partial Refund Conditions

A partial refund may be considered if:

• You have utilized a portion of the service but wish to discontinue
• Services were partially delivered due to unforeseen circumstances
• A prorated refund calculation is applicable based on unused service time

Non-Refundable Circumstances

Refunds will not be provided in the following situations:

• Services have been substantially delivered or consumed
• Mentorship sessions have been attended or conducted
• Custom strategy documents or reports have been provided to you
• You have violated our Terms of Service or acceptable use policies
• The refund request is made outside the applicable timeframe
• You simply changed your mind after receiving and using the service
• Third-party services or tools purchased through our platform

Refund Request Process

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at support@noravelixant.sbs
2. Include your order number or purchase confirmation details
3. Clearly state the reason for your refund request
4. Provide any relevant documentation supporting your request
5. Submit your request within the applicable timeframe

Review Process

Once we receive your refund request:

• We will acknowledge receipt within 2 business days
• Our team will review your request and eligibility within 5-7 business days
• You will receive a decision notification via email
• If approved, the refund will be processed according to the timeline below

Refund Processing

Processing Time

Approved refunds will be processed as follows:

• Credit/Debit Card Payments: 5-10 business days from approval
• PayPal or Digital Wallets: 3-7 business days from approval
• Bank Transfers: 7-14 business days from approval

Please note that the actual time for funds to appear in your account may vary depending on your financial institution.

Refund Method

Refunds will be issued using the same payment method used for the original purchase. We cannot process refunds to different accounts or payment methods.

Subscription Cancellations

Cancellation Policy

For ongoing subscription services:

• You may cancel your subscription at any time through your account dashboard
• Cancellations take effect at the end of the current billing period
• No refunds are provided for partial billing periods unless eligible under the conditions above
• Access to services continues until the end of the paid period

Automatic Renewals

If you wish to avoid automatic renewal charges:

• Cancel your subscription before the renewal date
• Contact support if you were charged after cancellation
• Refunds for automatic renewals may be issued if requested within 14 days and services have not been accessed

Special Circumstances

Service Interruptions

If service interruptions occur due to maintenance or technical issues:

• Planned maintenance does not qualify for refunds
• Extended unplanned outages may qualify for service credit or partial refunds
• Compensation will be determined on a case-by-case basis

Dissatisfaction with Results

While we strive for client satisfaction:

• Subjective dissatisfaction with mentorship advice or strategy outcomes does not automatically qualify for refunds
• We encourage communication with your mentor to address concerns
• Documented failure to provide promised services may be considered for refunds

Exceptions and Discretionary Refunds

We reserve the right to issue refunds outside these guidelines in exceptional circumstances, including but not limited to:

• Medical emergencies or extenuating personal circumstances
• Service quality issues that do not meet our standards
• Billing errors or system malfunctions

Such requests will be evaluated individually and at our sole discretion.

Chargebacks and Disputes

If you initiate a chargeback or payment dispute:

• Please contact us first to resolve the issue directly
• Chargebacks may result in immediate service suspension
• Account access may be restricted pending dispute resolution
• False or fraudulent disputes may result in permanent account termination

Changes to Pricing

Price changes for subscription services:

• Will be communicated at least 30 days in advance
• Apply to renewal periods only, not current subscriptions
• You may cancel before the price change takes effect
• No refunds are provided if you choose to continue at the new price

Contact Information

For questions about this Refund Policy or to submit a refund request, please contact us:

Email: support@noravelixant.sbs
Phone: +447966671516
Address: Facilities House, 20 Main St, Hull HU2 0LF, United Kingdom

Policy Updates

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

Governing Terms

This Refund Policy is part of and governed by our Terms of Service. In case of conflicts between this policy and the Terms of Service, the Terms of Service shall prevail.